Privacy Policy

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 This Privacy Policy (“Policy”) describes how RAD Equipment Rentals LLC, a Vermont limited liability company (“Company,” “we,” “our,” or “us”), collects, uses, discloses, and safeguards information when you access or use our website and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read, understood, and agree to the terms of this Policy. If you do not agree, do not use the Services.

This Policy applies to information collected:

• Through our website
• Through online forms, quote requests, and rental inquiries
• Through third-party platforms used for lead generation, including Facebook, Instagram, Google, and Yelp
• Through communications between you and the Company, including SMS/text messaging

This Policy does not apply to information collected offline except where expressly stated.

We may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Telephone number
• Billing and delivery address
• Payment and transaction information
• Business or company name (if applicable)

We automatically collect certain data, including:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Access times and referring URLs
• Usage data and interaction with the Services

We may receive personal information from third-party platforms, including Facebook, Instagram, Google, and Yelp, when you:

• Submit a lead form
• Request a quote
• Contact us through those platforms
• Interact with advertisements or listings

Such data is subject to both this Policy and the applicable platform’s privacy policies.

We reserve the right to use collected information for any lawful business purpose, including but not limited to:

• Providing, operating, and maintaining our Services
• Processing rental requests and transactions
• Communicating with you regarding inquiries, services, and updates
• Sending marketing, promotional, and remarketing communications, including via SMS/text messaging where consent has been provided
• Conducting analytics, research, and service improvements
• Preventing fraud, enforcing policies, and complying with legal obligations

By providing your phone number and opting in through our website, lead forms, rental agreements, or other communication channels, you expressly consent to receive SMS/text messages from RAD Equipment Rentals LLC, which may include:

• Appointment confirmations and reminders
• Delivery and service notifications
• Account-related communications
• Promotional and marketing messages

Consent is not a condition of purchase.

Message Frequency: Message frequency may vary.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.

Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message. You may also contact us directly to be removed from our messaging list.

Help: For assistance, reply “HELP” or contact us using the information below.

We do not share SMS opt-in data or consent with third parties for their marketing purposes.

We use cookies, pixels, and similar tracking technologies, including but not limited to:

• Facebook Pixel
• Google Analytics
• Google Ads tracking
• Other remarketing and behavioral advertising tools

These technologies allow us to:

• Track user behavior across websites
• Deliver targeted advertisements
• Measure marketing effectiveness

By using the Services, you consent to such tracking. You may disable cookies through your browser settings; however, doing so may limit functionality.

We do not sell your personal information. However, we may disclose information in the following circumstances:

• Service Providers: To third parties who perform services on our behalf (e.g., payment processors, hosting providers, marketing services, SMS delivery platforms)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Business Transfers: In connection with any merger, sale, or transfer of assets
• Protection of Rights: To protect the rights, property, or safety of the Company, its users, or others

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information. Notwithstanding the foregoing, no method of transmission over the internet or method of storage is completely secure, and we disclaim any guarantee of absolute security.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications, including SMS/text messages, at any time

To exercise these rights, contact us using the information below. We reserve the right to verify your identity before processing requests.

The Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third parties. Your interactions with such third parties are governed by their respective policies.

The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the collection, use, or disclosure of your information.

You agree to indemnify, defend, and hold harmless the Company from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or violation of this Policy.

We reserve the right to modify this Policy at any time in our sole discretion. Changes will be effective immediately upon posting. Your continued use of the Services constitutes acceptance of such changes.

This Policy shall be governed by and construed in accordance with the laws of the State of Vermont, without regard to conflict of law principles.

RAD Equipment Rentals LLC
5686 VT Route 14
South Royalton, VT 05068
Phone: (802)565-1626
Email: alexis@radequipmentrentals.com